ECREEE Disclosure Policy

The ECREEE Grievance Redress Mechanism (GRM) is part of the ECREEE Disclousre Policy. The ECREEE GRM promotes a prompt and efficient resolution of individual and collective complaints and provision of feedback on ECREEE activities.

Any individual or group or community who believe they are or might be adversely affected by the centers operations, programme, and projects can receive resolution using the center’s established grievance procedure.

By increasing transparency and accountability, ECREEE GRM seeks to reduce the project risks that unintentionally adversely affects citizens/beneficiaries and serves as an important feedback mechanism that can help to improve ECREEE project impacts.

GRM PROCEDURE:

Any member of the public shall make a complaint in any of the 3 official ECOWAS languages (English, French and Portuguese) by

  • Written email addressed to the Executive Director to  

complaints@ecreee.org

OR

  • Completing the online form available at the following address:

http://www.ecreee.org/page/grievance-form

OR

  • Hand delivered directly to ECREEE in person or through any ECREEE staff

OR

  • Written postage to the following address

2nd Floor, Electra Building,

Achada Santo Antonio

Electra Building, 2nd floor

C.P. 288, Praia, Cape Verde

OR

  • Phone call directly to the ECREEE secretariat

Tel: +238 2604630, +238 2624608 requesting to speak with to Head of institution:Mr. Mahama Kappiah

Complaints (written or non-written) can only be processed in one of the official languages of ECOWAS. Complainants have the right to receive a reply in the same language. For complaints, which are not received in one of the official languages, the complainant shall be informed of this provision and requested to provide a copy of the complaint in one of the official languages of the ECOWAS.

OR simply:

Click here to make a report.